Last Updated: September 17, 2026
At LAWHUB (“LAWHUB,” “we,” “our,” or “us”), protecting your privacy and confidential information is an important part of the legal services we provide.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact our office, request a consultation, engage us for legal services, or otherwise interact with our team.
We handle personal information in accordance with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act (“PIPA”) and, where applicable, the federal Personal Information Protection and Electronic Documents Act (“PIPEDA”).
As a law firm, we also have professional obligations regarding confidentiality and solicitor-client privilege that may provide additional protections beyond those described in this Privacy Policy.
1. What Is Personal Information?
Personal information is information about an identifiable individual. Depending on how you interact with LAWHUB, this may include information such as:
- Your name, address, telephone number, and email address
- Your occupation and employment information
- Government-issued identification and identity verification information
- Information you provide when requesting a consultation
- Information about your legal matter
- Family, relationship, financial, property, immigration, employment, or business information
- Court, legal, or government records relating to your matter
- Communications between you and our lawyers, staff, or representatives
- Billing, payment, and transaction information
- Information provided by another person in connection with a legal matter
- Information contained in documents you provide to us
- Website usage, device, browser, IP address, and similar technical information
- Any other information you voluntarily provide to us
The types of information we need will depend on the nature of your interaction with LAWHUB and the legal services you request.
2. How We Collect Personal Information
We may collect personal information in several ways.
Information You Provide Directly
We may collect information when you:
- Submit a consultation or contact form through our website
- Call or email one of our offices
- Attend an in-person or virtual consultation
- Retain LAWHUB to provide legal services
- Provide documentation relating to your legal matter
- Communicate with our lawyers, paralegals, legal assistants, or administrative team
- Make a payment
- Apply for employment with LAWHUB
- Otherwise provide information to us voluntarily
Information From Other Sources
When permitted or required by law, we may also receive personal information from other sources in connection with a legal matter. These may include:
- Courts and tribunals
- Government departments and agencies
- Opposing parties and their legal representatives
- Witnesses
- Experts and professional advisors
- Financial institutions
- Real estate professionals
- Insurance providers
- Public registries and databases
- Previous legal counsel
- Referral sources
- Other individuals or organizations involved in your matter
The source and type of information collected will depend on the services we are providing and the circumstances of the matter.
Information Collected Through Our Website
When you use our website, certain technical information may be collected automatically through cookies, server logs, analytics technologies, or similar tools.
This information may include:
- Your IP address
- Browser and device type
- Operating system
- Pages you visit
- The date and time of your visit
- Referring websites or search engines
- General geographic information
- Interactions with website features
We may use this information to maintain our website, understand how visitors use it, improve its performance, protect against security threats, and improve the information and services we provide.
3. Why We Collect and Use Personal Information
LAWHUB may collect and use personal information for purposes including:
- Responding to inquiries and consultation requests
- Determining whether we can assist with your legal matter
- Conducting conflict checks
- Verifying client identity where required
- Opening and administering client files
- Providing legal advice and representation
- Preparing legal documents, agreements, applications, pleadings, and other materials
- Communicating with courts, government agencies, opposing counsel, experts, and other parties where necessary
- Completing legal, regulatory, and professional obligations
- Managing appointments and communications
- Processing payments and maintaining accounting records
- Managing our business and professional practice
- Protecting against fraud, cybersecurity threats, unauthorized activity, or misuse of our services
- Responding to complaints or regulatory inquiries
- Improving our website, services, and client experience
- Sending communications that you have requested or consented to receive
- Recruiting and evaluating potential employees
- Establishing, exercising, or defending legal claims
- Complying with applicable laws, court orders, Law Society requirements, and other professional obligations
We will only collect, use, and disclose personal information for purposes that are reasonable and appropriate in the circumstances or otherwise permitted or required by law.
4. Consent
Where consent is required, we will obtain consent appropriate to the nature and sensitivity of the personal information being collected, used, or disclosed.
Consent may be expressed or implied depending on the circumstances.
For example, when you voluntarily submit your contact information through our consultation form, you consent to our use of that information to review and respond to your inquiry.
You may withdraw your consent in appropriate circumstances by contacting us. However, withdrawing consent may affect our ability to provide certain services, and consent cannot always be withdrawn where the collection, use, retention, or disclosure of information is required by law or necessary to fulfil a legal or professional obligation.
5. Lawyer-Client Confidentiality and Solicitor-Client Privilege
As a law firm, LAWHUB has professional obligations to protect information received from clients and, in certain circumstances, prospective clients.
Information obtained during a lawyer-client relationship is subject to strict professional duties of confidentiality. Certain communications made for the purpose of seeking or receiving legal advice may also be protected by solicitor-client privilege.
These legal and professional protections are separate from, and may provide greater protection than, general privacy laws.
We take these obligations seriously and only disclose confidential or privileged information where authorized by the client or where disclosure is permitted or required by applicable law, professional rules, or court order.
6. Contacting LAWHUB Does Not Automatically Create a Lawyer-Client Relationship
Submitting an inquiry through our website, emailing our office, calling us, or requesting a consultation does not by itself create a lawyer-client relationship.
A lawyer-client relationship is established only after LAWHUB has determined that we can act for you, including completing any necessary conflict checks, and we have agreed to provide legal services.
Until that process is complete, we recommend that you avoid submitting more sensitive or confidential information through a general website inquiry than is reasonably necessary for us to understand the nature of your request.
7. When We May Disclose Personal Information
LAWHUB does not sell or rent your personal information.
We may disclose information where reasonably necessary to provide legal services, operate our practice, or meet our legal and professional obligations.
Depending on the circumstances, information may be disclosed to:
- Lawyers and employees within LAWHUB who require access to perform their responsibilities
- Courts and tribunals
- Government agencies and regulatory bodies
- Opposing parties or their legal representatives
- Experts, consultants, investigators, mediators, or other professionals retained in connection with a matter
- Financial institutions or payment processors
- Technology, document-management, data-storage, accounting, communications, and other service providers that support our operations
- The Law Society of British Columbia or another professional regulator where required
- Law enforcement or government authorities where disclosure is required or permitted by law
- Other parties where you have authorized us to make the disclosure
Where appropriate, we require third-party service providers handling information on our behalf to protect it and use it only for the purposes for which it was provided.
Nothing in this section is intended to authorize disclosure that would improperly waive solicitor-client privilege or violate our professional obligations of confidentiality.
8. Service Providers and Information Outside Canada
We may use third-party technology and service providers to support functions such as email, document storage, website hosting, communications, accounting, payments, cybersecurity, and other business operations.
Some providers may store or process information outside British Columbia or outside Canada.
Where information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and could be accessible to courts, law enforcement, regulatory agencies, or government authorities in accordance with applicable law.
When selecting and using service providers, we take reasonable steps appropriate to the sensitivity of the information to protect personal and confidential information under our control.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, improve website performance, and protect the website against security threats.
Cookies are small files that a website may place on your device.
Depending on our website configuration, cookies may be used for:
- Essential website functionality
- Website security
- Traffic and performance measurement
- Analytics
- Remembering visitor preferences
- Embedded third-party features, such as maps or other website content
You can adjust your browser settings to reject or remove certain cookies. Disabling cookies may affect how some portions of our website function.
10. Electronic Communications and Marketing
If you ask to receive information from LAWHUB or otherwise provide the necessary consent, we may send you relevant electronic communications.
Where a communication is considered a commercial electronic message, we will handle it in accordance with Canada’s Anti-Spam Legislation and other applicable requirements.
You can withdraw consent to receive promotional electronic communications at any time using the unsubscribe option provided, where applicable, or by contacting us directly.
Service-related communications concerning an active inquiry, consultation, client file, appointment, billing matter, or legal obligation may still be sent when necessary.
11. How We Protect Personal Information
Because legal matters can involve highly sensitive information, we use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information under our control.
These safeguards may include measures designed to:
- Limit information access to authorized personnel
- Protect electronic accounts and systems
- Secure physical files and office environments
- Reduce unauthorized access, use, copying, alteration, or disclosure
- Protect against loss, theft, or improper disposal
- Maintain the confidentiality of client communications and records
No method of electronic transmission or storage is completely secure. While we take reasonable measures to protect information, we cannot guarantee absolute security.
12. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to satisfy applicable legal, regulatory, professional, insurance, accounting, and business requirements.
The appropriate retention period depends on factors such as:
- The nature and sensitivity of the information
- Whether the information forms part of a client or legal file
- Applicable limitation periods
- Law Society requirements
- Professional liability requirements
- Tax and accounting requirements
- Whether the information may be required to establish or defend a legal claim
Where personal information has been used to make a decision that directly affects an individual, we will retain it for the period required under applicable privacy law.
When information is no longer reasonably required, we may securely delete, destroy, or anonymize it, subject to our legal and professional obligations.
13. Accuracy of Your Information
We take reasonable steps to ensure that personal information used to make decisions affecting you, or information disclosed to another organization where appropriate, is accurate and complete.
We also rely on you to notify us if information relevant to your matter changes.
If you believe personal information in our records is inaccurate or incomplete, you may contact us to request a correction.
14. Accessing or Correcting Your Personal Information
Subject to applicable law and certain exceptions, you may request:
- Access to personal information about you that is under our control
- Information about how your personal information has been used
- Information about organizations to which your personal information has been disclosed, where required by law
- Correction of inaccurate or incomplete personal information
Certain information may not be available through a privacy access request. For example, access may be limited where disclosure would reveal privileged information, confidential commercial information, personal information about another individual, or information that we are otherwise prohibited or permitted to withhold under applicable law.
Requests should be made in writing using the contact information below. We may need to verify your identity before processing a request.
15. Third-Party Websites and Services
Our website may contain links to websites or services operated by other organizations.
Once you leave the LAWHUB website, that organization’s own privacy practices and policies apply. We do not control and are not responsible for the privacy practices, content, or security of independent third-party websites.
We encourage you to review the privacy policies of any third-party websites or services you use.
16. Privacy Complaints and Questions
If you have questions about this Privacy Policy, how LAWHUB handles your information, or believe your personal information has been handled improperly, please contact our Privacy Officer.
We will review privacy questions and complaints and take reasonable steps to investigate and address concerns in accordance with applicable law.
If a privacy concern cannot be resolved directly with us, you may also have the right to contact the Office of the Information and Privacy Commissioner for British Columbia or another applicable privacy regulator.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, legal requirements, or professional obligations.
The most current version will be posted on our website with the date it was last updated.
We encourage you to review this page periodically.
18. Contact LAWHUB
For questions, access or correction requests, complaints, or other privacy-related matters, please contact:
LAWHUB
20171 92A Ave Unit 106,
Langley Twp, BC V1M 3A5
Phone: (604) 503-9833
Email: info@lawhublegal.ca
LAWHUB also maintains offices in Surrey and Maple Ridge, British Columbia.